Manager Dashboard
My Role: UX only
Amazon pickup stores have hundreds of packages moving in and out daily. They have a large monitor set up to show their location's current status and how they're doing on inventory space. The current dashboard was not meeting their needs, so I collaborated with a visual designer to redesign how they showed their store's live data.
Before
Project goals
The dashboard should...
Be immediately digestible at a glance
Be readable from a few feet away
Be configurable for different stores and devices
Meet store managers' and associates' needs
(see Audience for details)
Audience
Store managers, who want to see...
Where their attention is needed
If they are running out of inventory space
If customer wait times are longer than usual
If they are on-track to meeting their store's daily goal
Store associates, who want to see...
If their attention is urgently needed anywhere
If they need to pick up the pace to avoid missing the store's daily goal
After
Paper wireframe
Final visual design (Note: Coworker did visual design. My role was UX.)
Design improvements
Impactful visualizations made it easy for associates to differentiate each module, and be able to see at-a-glance how each area is performing
Associates can quickly look at the color of each section to see if their attention is needed (for color-blind associates, words and icons supplement the color change)
Simplified language improved reading speed, digestibility, and made it easier for associates to understand what each metric meant